Majority of travellers comfortable with digital health passes
James ChappleMost travellers would be comfortable using some form of digital health pass in future, new research by Amadeus has revealed.
Some 91% of the 9,055 travellers polled by Censuswide as part of an Amadeus study said they would be happy to embrace new health certification.
Nearly three-quarters of respondents said they would be happy for their health data to be stored electronically if allowed them to pass through airports with fewer face-to-face interactions.
A further 72% said they would be happy for their data to be held this way if it allowed them to travel to more destinations; 68% said they would be more likely to share health data with frequently used airlines if they were offered a way to store travel health data.
However, 93% of those polled said they would want assurances about how their travel health data is stored.
Respondents’ three main worries were data security and exposure to hackers (38%), privacy concerns about the type of data sought (35%), and any lack of transparency around, and control over, how and where their data is shared (30%).
The Censuswide poll surveyed in excess of 1,000 people in nine different global markets; France, Spain, Germany, India, UAE, Russia, Singapore, UK and US.
All respondents had travelled abroad over the past 18 months.
Factors respondents said would alleviate concerns around travel health data included being able to use a single travel app for their entire journey (42%) or if the provider of the app was to partner with a trusted healthcare provider (62%).
Technologies respondents said would increase their confidence to travel over the next 12 months included mobile apps providing trip-specific notifications and alerts (45%), contactless mobile payments (44%) and mobile boarding (43%), i.e. being able to access boarding passes electronically.
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