Tui launches accessibility guides for customers at 200 of its hotels

The operator has confirmed the guides, produced in collaboration with AccessAble, are now live across an initial 200 hotels in locations including Spain, Cyprus, Greece, Turkey and Egypt.

The partnership, which Tui claims is the first of its kind for overseas hotels, has seen AccessAble work with more than 1,000 disability groups to ensure the guides can be used by anyone regardless of their needs.

Sue Bradley, Tui UK and Ireland director of customer experience, said: “Tui takes more than six million UK holidaymakers away each year and accessible holiday bookings have grown by 56% since 2022. We want to make travel easy and enjoyable for all our customers, but we know when it comes to planning, it can be a stressful experience for some.  

“This can be especially true for those with access needs, who rely on the hotel’s accessibility details being available before booking. Everyone’s access needs are unique to them and at Tui we know hotel accessibility goes beyond ramps and lifts. It’s about capturing all those essential details so customers can make an informed decision when choosing the hotel that’s right for them.”