'We need to speak': accessibility expert urges travel firms to seek feedback

Wyatt, who became blind as an adult, explained giving feedback to a company did not mean that a specific community felt that that company was “terrible”.

“I appreciate it might feel a little overwhelming,” said Wyatt. “Often firms will say, ‘thanks for your feedback’, but then will say they will not pass it on because they’ve already got people on the case. The real change happens a lot higher up in the company.”

But Bacchoo argued “big firms” were responsive to different communities. “They understand tiny changes for them are big changes for us, she said. “You are never going to get it right unless you ask the question.”

To support her point, she highlighted how an unnamed US hotel chain she had stayed in would allow guests with sensory needs to pick the pillow case material they wanted.

Calladine, meanwhile, pointed out how 63% of serviced accommodation in the UK didn’t properly communicate that they had the right facilities to support people and their differing needs.

“This is about empowering people to be able to make decisions themselves,” he said.