British Airways brings back Bangkok and Kuala Lumpur and reveals £7 billion product revamp

Another investment is in short-haul, which will see new seating and bigger overhead lockers from May. Club Europe seats will see the return of the leather tray that sits between the aisle and window seat, while all short-haul seats will also be fitted with USB-A and USB-C charging ports.

“We’re on a journey to a better BA for our people and for our customers, underpinned by a transformation programme that will see us invest £7 billion over the next two years to revolutionise our business,” said Sean Doyle, BA chair and chief executive.

The airline is also working on a new website and mobile app, which it says will feature “deeper personalisation”.

Among its features, BA said the app would empower customers to self-serve if they wish, “taking control of and making changes to their journeys online, rather than having to call one of the airline’s customer care centres to alter their plans”. Initial changes will appear by the end of the year.