OTA discontinues flights from 15 airlines that ‘fail to comply’ with refund rules

It comes as eDreams ODIGEO revealed a set of measures to protect consumers, focused on leveraging technology to deliver better customer service, enhancing financial protection for consumers and advocating for consumer rights with regulatory bodies.

As a result of some carriers failing to process refunds within the obligated time frame of seven days, the brand has discontinue the sale of tickets for 15 airlines that have "consistently" breached this law.

"While the company will not disclose the brands of the concerned airlines at this time, it may revisit this decision if the carriers continue to withhold customer refunds," the firm said,  
 
Chief executive Dana Dunne said the brand’s goal is to make customers feel "supported and accompanied" throughout their journey, especially at times of industry disruptions.

"As advocates for our customers, we recognise the crucial role that online travel agencies like eDreams ODIGEO play in representing consumers’ interests before key industry stakeholders," Dunne continued.

"As the world’s largest flight retailer outside of China, we will continue leveraging our position to drive further significant advancements for consumers in our industry."